Taxi Host & BWI Shuttle Drivers Training—Full Day Program

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The MTEF Taxi Host Training course and the BWI Shuttle Training course prepare front line transportation workers to better serve as Maryland community ambassadors.

A training schedule and registration form for Maryland Taxi Host can be downloaded here.

Course Content
Eight Hour Session

Building Your Business
Expenditures and expectations
Discerning expectations
Generating service that corresponds with expectations

The Skills of Hosting
Appearance, Attitude, Approach, Accountability, Accessibility
Communication
Empathy and diversity
Reducing conflict
Safety and security
Value-added service

Tourism Industry Overview
Key local and regional tourism assets
Visitor guides and resources
Map and GPS reading and directions

Evaluation
Written 35-37 question test on material for which 75% accuracy is required for successful completion.

Brand & Copyright
Maryland Smiles is an MTEF educational program.
© 2013 Maryland Tourism Education Foundation, Inc. All rights reserved.

A training schedule and registration form for Maryland Taxi Host can be downloaded here.

After downloading and filling out the registration form, please fax to 410-573-1305.

Please contact MTEF at 410.573.1300 for more information.

“High marks to opening my eyes to TOURI$M.”
—Class Participant