Enabling opportunities.
Improving the workforce.
Changing lives.
"This [H.M.S.] program benefits both line and managerial
staff. It encourages all to think tourism and remember all parts
of their community, not just what they see on their drive to
work. We were recently exploring after-hour shuttle destination
options for a local group that was staying at our hotel. The
GM who had recently graduated from the Hospitality Maryland
Style class, proceeded to mention all of the benefits of the
small town. He hadn't seen the town until your class. WOW! I
almost dropped out of my chair"
Monica Worrell, Hess Hotels,
Edgewood, Maryland
“We
have seen results in the teamwork generated by the group of
staff members in our second class. They were key representatives
from each department. It helped with cross-training, to learn
the skills involved in each job and even about the hassles
of the front desk. It was a good experience to see each other
in another environment.”
Ed Flynn, Human Resources, Sandy Cove Conference Center,
North East, Maryland
"HMS
has been extremely beneficial to our employees. It gave them
an opportunity to enhance their service techniques while simultaneously
allowing them to interact with all facets of the hospitality
industry."
Robert Steele III, General Manager, Hyatt Baltimore
“What
I think helped the most is understanding how we all have to
work together at our institution to make it work correctly
and to have our guests have a great time and want to come
back.” Class Participant
“Everyone
should take this class for getting to know the work and how
hard it is to do just the little things to get people to come
back.” Class Participant
“I'm
now loaded with a wealth of info. I can relate this to our
guests and in turn get return business.” Class Participant
“High
marks to opening my eyes to TOURI $ M.” Class Participant |
